PASSWORD/USERNAME PROBLEMS?

We recently upgraded to a faster, more reliable server.  This change, unfortunately, has affected some of our members.  You may find that your password is not allowing you into the Members Area.  Here is how to fix the problem:

FOR ONLINE & MAIL-ORDER PURCHASES:
If you purchased our manual online, we may need to simply "refresh" your password.  Please email us and we will refresh it for you.  We will need the email address that you originally registered with (which is also your current username).  Also tell us your name and approximate date of purchase.

FOR FIRST-TIME USERS:

If you're getting a message denying you access to our online manual, usually this is because you are not entering your username and password correctly.  Make certain that you enter your username and password EXACTLY as they were sent to you!  The letters are case-sensitive, so capitalize (or don't capitalize) each letter accordingly, exactly as they appear.  Also, do not add any extra spaces or "copy and paste" your username/password.